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Toronto Location Troubles + Poor Experience

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1 hour ago, JH1980 said:

Why don’t you call the UK option and explain to them?

whats happening or the live chat on the website? 

I've asked the woman who answers the phone for the canada line is theres any other number i can call or someone more senior to speak to and she says no she can only pass on my message, of course there's no response on the live chat as well...

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I have called His Hair numerous times in the last couple weeks and left my information to get a call back from someone in management and I have never once had a call back from management.

I can understand that they are trying to get another practitioner in Toronto and that they currently do not have a physical address in Canada anymore but I want to know how they will resolve the poor work that was done by the prior practitioner.

Ghosting clients is not very professional especially when we paid thousands of dollars only to get a low quality smp performed by an inexperienced practitioner.

I like everyone else who had their work done in Toronto just want to see this matter resolved and to get the His quality standard smp that we already paid for but never received.

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On 6/28/2019 at 12:52 PM, JCVD said:

I have called His Hair numerous times in the last couple weeks and left my information to get a call back from someone in management and I have never once had a call back from management.

I can understand that they are trying to get another practitioner in Toronto and that they currently do not have a physical address in Canada anymore but I want to know how they will resolve the poor work that was done by the prior practitioner.

Ghosting clients is not very professional especially when we paid thousands of dollars only to get a low quality smp performed by an inexperienced practitioner.

I like everyone else who had their work done in Toronto just want to see this matter resolved and to get the His quality standard smp that we already paid for but never received.

Same here, still absolutely zero response and the run-around from whoever answers the Canadian line. This is absolutely ridiculous and scammy. I honestly just was a refund at this point and feel hesitant to deal with HIS again. Cant even get a call back or message from anyone in UK.

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If all the clients  that had their work done in Toronto by this inexperienced practitioner can not have this matter resolved by His Hair in a timely manner than the only other solution is that refunds should be given to us so that we can source out another place to have our smp procedures finished correctly.

It is not fair to the clients that have paid thousands of dollars only to have poor results.If you payed to have your car painted  and they only painted half the car you would expect a refund.

This is not good for their reputation to leave us clients hanging like this and not return calls.

 

 

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I've tried just about every avenue they have available of contacting them and absolutely nothing in response... 

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Still nothing. I can't fathom why they're being so unprofessional across the entire company.  Does ANYONE know how to get in contact? Ive emailed, called, whatsapped, site chat, messaging on this forum, everything and theyve 100% ghosted.

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I am beyond stunned that His Hair is choosing to not respond to our messages we left in regards to fixing the poor work that we got in Toronto from their inexperienced practitioner.

I am willing to  travel to another location and don't need or want to go back to Toronto at this point to get this smp procedure sorted out.

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First post after finding this forum. I dont know whether to be upset or relieved after finding out im not the only one who has had issues at the Toronto location. Got 3 sessions done earlier this year (Feb/March) and its like you guys are telling my story for me. 

In my quote I was told each session would be 2.5 to 3 hours long. First session lasted maybe 1.5hrs, second session was about an hour, and the third session maybe 30 mins. Couldnt help but feel like the practioner was rushing every single time but i brushed it off and kept telling myself what do I know? He does this for a living. He did not listen to concerns, didnt lower my hairline to where i wanted it, kept saying lets see what it looks like after this session, and then we got to the third session and told me its too late now. Well why didn't you do it the last session when i asked you too then? 

So basically after 3 session im not close to being done, it looked meh a few days after the third session when the redness had gone away and the pigment was still fresh, and under IDEAL lighting conditions, but a week later it looked faded and theirs noticeable patches on my head, he clearly didnt use a dark enough pigment. Thats my horrendous experience during the treatment.

On to the piss poor customer service post treatment, like you guys have experienced and shared, ive tried online chat, emails, and 3 phone calls over the past 2 months and not once have i gotten a response or call back. The online chat has been interesting, so i tried multiple times and the person on the other end just stops replying after i explain the situation. So then i pretended to be a different person inquring about getting SMP treatments, and the person was replying instantly, i took screenshots of both conversations as proof. So basically I was being ignored on purpose. Makes you wonder what kind of company are we really dealing with here.

I too am out thousand of dollars and have an incomplete product on my head, anyone have any ideas on what we should do? Something tells me we aren't going to get these problems resolved anytime soon nor will His Hair make things right and issue refunds so we can atleast fix these problems somewhere else, have any of you contemplated calling your credit cards and explaining the situation and seeing if they would do a chargeback? Thats honestly a route im contemplating doing as i just want this nightmare dealt with.

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23 hours ago, Datski99 said:

First post after finding this forum. I dont know whether to be upset or relieved after finding out im not the only one who has had issues at the Toronto location. Got 3 sessions done earlier this year (Feb/March) and its like you guys are telling my story for me. 

In my quote I was told each session would be 2.5 to 3 hours long. First session lasted maybe 1.5hrs, second session was about an hour, and the third session maybe 30 mins. Couldnt help but feel like the practioner was rushing every single time but i brushed it off and kept telling myself what do I know? He does this for a living. He did not listen to concerns, didnt lower my hairline to where i wanted it, kept saying lets see what it looks like after this session, and then we got to the third session and told me its too late now. Well why didn't you do it the last session when i asked you too then? 

So basically after 3 session im not close to being done, it looked meh a few days after the third session when the redness had gone away and the pigment was still fresh, and under IDEAL lighting conditions, but a week later it looked faded and theirs noticeable patches on my head, he clearly didnt use a dark enough pigment. Thats my horrendous experience during the treatment.

On to the piss poor customer service post treatment, like you guys have experienced and shared, ive tried online chat, emails, and 3 phone calls over the past 2 months and not once have i gotten a response or call back. The online chat has been interesting, so i tried multiple times and the person on the other end just stops replying after i explain the situation. So then i pretended to be a different person inquring about getting SMP treatments, and the person was replying instantly, i took screenshots of both conversations as proof. So basically I was being ignored on purpose. Makes you wonder what kind of company are we really dealing with here.

I too am out thousand of dollars and have an incomplete product on my head, anyone have any ideas on what we should do? Something tells me we aren't going to get these problems resolved anytime soon nor will His Hair make things right and issue refunds so we can atleast fix these problems somewhere else, have any of you contemplated calling your credit cards and explaining the situation and seeing if they would do a chargeback? Thats honestly a route im contemplating doing as i just want this nightmare dealt with.

It just gets worse and worse and I'm sure the few of us on this forum discussing it are just a small sample size of the travesty the Toronto location has been in recent years. It's clear that HIS recognizes the problem, and based on their actions, or complete lack of to be more accurate, it seems they have no intentions of doing anything about it. It sucks because I'm sure I like many of you chose to go with HIS because they appeared trustworthy, but now they are intentionally ignoring us because of their mess up. I'm honestly shocked that the company as a whole is going about it this way. Sure one bad practitioner I understand, but the company at large behaving in this manner is appalling. I too am prepared to pursue chargeback from my credit card company if HIS continues to not respond, although it's been nearly a year since my first session I'm not sure how likely it will be that it's granted. Please do let us know if you hear anything. Sounds like we're all on this same boat and HIS is making zero effort to acknowledge it.

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