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  1. I have some hair left- and I'm almost 40, so I would prefer my thinning hair at a short length than have to rely on shaving my head bald and only showing SMP... I made it super clear with HIS hair that I DID NOT want the treatment unless I could keep my hair at a .5 guard length or above BEFORE I paid or conceded to the treatment. I went in 4 full sessions... Here is a pic from my consultation with Zhang before treatments, and one today after a shave with NO GAURD... I was happier before the treatment. SO far I have received a lot of snooty double talk from the UK office- people who talk over me and give me varying answers about things depending on who I'm speaking to... information from different reps that completely conflicts My goal is to get this looking ok before my year is up and to avoid any contact with the UK HIS Hair people... I am not a happy customer- not with the result, not with the blatant dishonesty or bait and switch, and not with how much of a mess their customer service is... The one good thing I can say is my technician John in SF was very nice and seems fair and reasonable... if this ends up getting done right, I will credit him, but the company has lost my confidence completely. That's the only good you're going to hear from me even if, and its a big IF they finish my treatment properly... I have already had a poor enough experience with HIS hair to never recommend the company regardless to the final results. Beware. Shawn