sm3

HIS Member
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sm3 last won the day on May 29

sm3 had the most liked content!

About sm3

  • Rank
    Newbie

Profile Information

  • Location
    Toronto
  • Have you had SMP?
    Yes
  1. Anyone heard anything lately?
  2. It just gets worse and worse and I'm sure the few of us on this forum discussing it are just a small sample size of the travesty the Toronto location has been in recent years. It's clear that HIS recognizes the problem, and based on their actions, or complete lack of to be more accurate, it seems they have no intentions of doing anything about it. It sucks because I'm sure I like many of you chose to go with HIS because they appeared trustworthy, but now they are intentionally ignoring us because of their mess up. I'm honestly shocked that the company as a whole is going about it this way. Sure one bad practitioner I understand, but the company at large behaving in this manner is appalling. I too am prepared to pursue chargeback from my credit card company if HIS continues to not respond, although it's been nearly a year since my first session I'm not sure how likely it will be that it's granted. Please do let us know if you hear anything. Sounds like we're all on this same boat and HIS is making zero effort to acknowledge it.
  3. Still nothing. I can't fathom why they're being so unprofessional across the entire company. Does ANYONE know how to get in contact? Ive emailed, called, whatsapped, site chat, messaging on this forum, everything and theyve 100% ghosted.
  4. I've tried just about every avenue they have available of contacting them and absolutely nothing in response...
  5. Same here, still absolutely zero response and the run-around from whoever answers the Canadian line. This is absolutely ridiculous and scammy. I honestly just was a refund at this point and feel hesitant to deal with HIS again. Cant even get a call back or message from anyone in UK.
  6. I've asked the woman who answers the phone for the canada line is theres any other number i can call or someone more senior to speak to and she says no she can only pass on my message, of course there's no response on the live chat as well...
  7. Its getting to be absurd now, I've called 4x in the past 4 weeks only each time to hear "I'll pass your message along" and receive no contact whatsoever. This is straight up horrible horrible customer service and is 100% making me regret my decision to go with HIS. I thought okay maybe just one bad practitioner. But there's clearly something wrong at the admin level if they cant even get someone to pick up the phone and take care of EXISTING clients at the very least. Now i have both a bad smp job and also a company that fails to even pick up the phone or email to correct the situation.
  8. Haha oh man this was me as well in 3 out of 4 sessions, waiting outside a locked door for him to show up. For the last session it seemed like he was coming from home and i was the only client for that day, and he was seeming super inconvenienced by the fact that he had to come in to work at 4pm to do my touchup session which as i mentioned lasted no more than 20 min. Atleast theres some comfort in not having been alone in this terrible experience. It seems all of us trusted this tech due to the reputation of HIS, but it seems they havent done any kind of quality assurance on his work. Not fair to us who've sunk a lot of money into this and in my case for nothing as the treated areas are barely present on my scalp anymore. Truly does feel like were in limbo.
  9. Sadly a trip to the UK is not feasible at the present time although it would be amazing to get this done once and for all at a quality standard
  10. I guess that explains why he up and left so suddenly without any notice to HIS. Im sure its no surprise to anyone who was a client of his that he was miserable and unqualified and we suffered the consequences of it. I called them again today and there is no update other than that they are in the process of recruiting someone. My feeling is to pursue a refund and try to get my smp re-done either at a later time when HIS has a more qualified tech or see if there are other smp services around immediately.
  11. Dude, I could've literally wrote that myself!! My experience exactly. The subsequent sessions were extremely awkward and he definitely had a bunch of attitude which didn't help to ease any stress or pressure i was feeling at just wanting a quality finished look.
  12. I couldnt agree more, I've had like four essions, all quoted at a couple hours by HIS, and none of them with the previous practitioner lasted more than 30 minutes except for the initial first one. When id question the old practitioner on areas that were clearly less dense than others, he'd deny it and say "fine but it'll end up looking painted on" and not do it. I have tried calling his and thats how i got the understanding of their situation but its been hard to get responses beyond that. I guess best case right now is that they send someone over temporarily to fix up those of us who have subpar work done by the previous tech. Its a shame HIS never really implemented any quality assurance for the work of this previous tech and all we have to go on is our word.
  13. Super frustrating, they are not replying to emails, really want to just get a refund at this point and move on if theres no hope for the toronto clininc coming back anytime soon.
  14. Same here man, I thought it was just me but I'm glad I posted about it and there are others so that hopefully HIS does something to rectify it for us because I don't know about you but I paid wayyyyy too much for what I got.
  15. Yeah itd be great for them to send someone qualified over in the meantime to atleast take care of their existing clients here...