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An Open Letter to our Clients, Readers and Competition


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#1 HIS - Ed

HIS - Ed

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Posted 04 December 2015 - 10:28 PM

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What should have been a simple piece of business has been turned, by our competitors, into a wholly unjustified assault on the character of our organization. We feel obliged to both clarify the position for clients and readers as well as challenge the accusations, some of which have been libelous, made by the competition.

A decision was taken by the owners, Ian and Ranbir, to make a structural change to the organization of the business. The decision was taken on the advice of professionals on the basis that the company structure that had been serving the business since its establishment as a single clinic in Birmingham required updating. Needless to say, that structure was increasingly inappropriate for the global business that HIS Hair has become… we would hasten to add that we still see ourselves as a relatively small business. We just happen to have enormous distances between our clinics.

Let’s start with a few key facts. A plan was executed that saw us close down the company in its original form in favour of a new company called HIS Global Holdings Ltd. The new company has legally acquired all the assets of the original business, it will be operated using the existing domain at www.hishairclinic.com and under the international brand HIS Hair Clinic. The transparent and robust process was conducted in full accordance with the law and all statutory requirements were met.

Absolutely no customers were affected in any way whatsoever, this includes first year touch ups and any other current or future planned treatments. Just as importantly to us no staff were affected either – we remain the tight-knit family of committed and talented individuals we have always been. The whole business, around the world, carried on precisely as usual, exactly as it had before in every way.

The new structure paves the way for planned future growth, it was one of the key reasons for the change. There will be franchised clinics with staff trained and supported by the HIS team, extending our reach and capabilities at a rate previously unachievable.

It also enables the pursuit of illegal use of our trademarks, including SMP. Historically we have taken a relatively relaxed approach to this matter – But given the scandalous behavior of our competitors during this process we are determined to flex our muscle and assert our rights over our trademarks… We realise that many of them make ridiculous claims, about how many treatments they have performed, about how long they have been in business, even about inventing the procedure themselves. For those in doubt please click here to read a detailed post which both outlines our genuine claims and backs them up with hard evidence.

In closing, we would like to say a few words aimed at our competition. Over the years we have become used to being the target of all manner of dirty tricks, games, and lies. Maybe it goes with the territory when you are the established leader of your industry.

The speed with which information about HIS making these structural changes to our business, and the terrible slant put on it, was shocking. Negative scare stories appeared on their websites as well as in misleading blogs, all aimed at undermining confidence in our business. It is not how we conduct ourselves and we take a dim view – it has left us all the more determined to pursue them through the courts to protect both our trademarks and our reputation.

The important message here is that, following these changes, HIS Hair Clinic is now a stronger company than it has ever been and more determined than ever to ensure we remain the best hair loss company providing SMP in the world.

 


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