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Bigjule1111 last won the day on July 15

Bigjule1111 had the most liked content!

About Bigjule1111

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  • Birthday 06/16/1970

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  • Location
    Philly/s jersey
  • Have you had SMP?

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212 profile views
  1. hello? ed moderator or any body at hishair

    What gets me is that they're not even trying to rectify the situation, kind of like they're just hoping it goes away on its own ...if the ny and other US clinics are closed which they are, just come out and make a statement about it and give ure customers that are owed a session a solution... Y keep it a secret and frustrate your customers,?
  2. consultation

    I chose to do business with HIS because of the good reviews and being the originators of smp was Paramount to me .. so I went with them .. plus some of the techs are masters at there craft .. ian was phenomenal..but that was last year ... Whats going on with HIS now is pretty sad and unacceptable..
  3. consultation

    I never stated any names .. so can u please tell me is there a reason y HIS has disappeared ? Am I doing something wrong ? Is there a back door phone number that I'm not aware of ? I paid a extra $1000 to get a 3rd service with 1 yr warranty.. I would like for his to oblige by it .. originally I was just going to just stay with the 2 treatments but I ponied up the ;extra $1000 for the 3rd and the 1 yr of warranty..
  4. consultation

    Wow they deleted my posts .. maybe they should focus more on customer support and less on silencing there customers
  5. hello? ed moderator or any body at hishair

    When I dealt with them last year I had zero issues ... Not the case this year.. called 3 X's today .. same thing .. NOTHING
  6. hello? ed moderator or any body at hishair

    We'll the number is back on again but once again no one's picks up ..I called 4 times today and got nothing !!!! What a joke ..I spent a lil over 3 grand.. it's unacceptable to get this kind of treatment
  7. hello? ed moderator or any body at hishair

    How did u get thru ? U called the main number?
  8. hello? ed moderator or any body at hishair

    MY Question is how are these members getting thru to HIS ? Am I missing something? us members I'm talking about
  9. hello? ed moderator or any body at hishair

    To Not2sureaboutthis...I've been trying to reach them for months not weeks !!!! Today the new message I got is that the number is not in service! ..I'm owed a service that needless to say I'm not gonna get ... This is definitely not the HIS that I dealt with a year ago... so like i stated in my earlier post ...BUYER BEWARE !
  10. ny office

    Well It seems that it's almost impossible to reach HIS ... I've read about how difficult it's been in the last few months but honestly I found that hard to believe as when I first reached out to them last year I had zero issues .. but that's not the case now , and I have a free touch up warranty session that I need to use and first they tried to say that I used it ! Which is incorrect and second I've called dozens of times to avail ALSO via emails ! .. definitely doesn't seem like a company thats stable rite now .. well definitely not my region .. very unstable! Just my 2 cents and definitely reasons to b concerned about HIS!
  11. Is HIS clinic in NYC closed?

    What I heard when I got my 4 sessions done there this summers was that they were going to close that 1 facility because 1, it was way to expensive to maintain (rent wise in soho district ) 2. Overkill.. Just way to big of a facility for them.. Hopefully they open in another part of the city. I coudnt imagine them skipping the NY NJ PA market
  12. HIS HAIR = horrible customer service

    So sorry about ure negative experience.. its pretty unacceptable that youre being treated that way ..I on the other hand got the opposite.. im working with them on getting repairs done on my scar and actually got good service ... hopefully u can get them to fullfill and accomodate ure needs ... what clinic did u go to if i may ask? Did u call them instead of via email? Calling worked for me
  13. Scar and length of hair

    Thanks .. im going to keep optimistic and head back to ny on sat and see if we can resolve this...the cluster of dots and the blotchy spots do worry me a lil.. but im going to keep the faith.. shame because other than a lil more density in my crown area the smp looks great .. but as it stands rite now im still a prisoner to the hat. Thanks again and will keep u updated .
  14. Scar and length of hair

    The more i read about smp and scars the more i believe that blending is not going to solve anything.. my dots are to big and to dark... looks like the best solution is to laser the scar and start all over .. remember this, this is my 3rd seesion and its been dark since the 1st session .. what u guys think? I have a 4th session coming up next week but am i just wasting my time blending. im starting to believe its not the solution here. Also a lil surprised how common this issue is..
  15. Scar and length of hair

    Just called the his headquarters and made an appointment to go in next week for a free touch up ... they were very ptofeesional and accomodating... hopefully it can get blended in correctly.. my issue is that the dots started so dark and dense instead of light as to prevent the dark line effect .. so im guessing they have to add a bunch of density on the back of my head to hide the scar and the black line effect? That's the only solution I see